FAQs
🛍️ General Queries
Q: Where is RPious Couture located?
We are based in Mumbai, Maharashtra, India.
Q: What type of products do you sell online?
We specialize in women’s ethnic fashion, including Kurtis, Salwar Kameez, and more.
Q: Do you ship internationally?
Yes! We ship internationally to all serviceable pin codes via our courier partners.
Q: Do you accept product customization requests?
Yes, we do. Email your custom requirements to us at [insert email].
Q: Is my personal information safe with RPious Couture?
Absolutely. We take your privacy seriously. For full details, please refer to our Privacy Policy.
Q: How do I know my size?
Each product page includes a detailed size chart (in inches) to help you find the perfect fit.
Q: What sizes do you offer?
We offer sizes from M to XXL. We believe fashion is for every woman, regardless of shape or size.
Q: How can I contact RPious Couture?
Email us at rpiouscouture@gmail.com or reach us via WhatsApp/phone at +91 9136340925.
🛒 Order Placement
Q: How do I place an order on your website?
Simply browse your favorite items, select the size, and click “Add to Cart”, then proceed to checkout.
Q: I have a promo code. How do I use it?
You can enter your promo code at checkout in the "Discount Code" section before making payment.
Q: I placed my order. What happens next?
Once your order is confirmed, it goes into processing, is passed through quality checks, and then dispatched. You’ll receive updates at every step.
💳 Payments & Security
Q: What payment methods are accepted at RPious Couture?
We accept debit cards, credit cards, UPI, and net banking. Cash on Delivery is not available.
Q: Is it safe to shop using my debit/credit card?
Yes. All transactions are processed through secure, encrypted payment gateways.
Q: What if my card details get compromised?
We don’t store your card data. If you suspect fraud, please contact your bank immediately.
🚚 Shipping & Delivery
Q: What are the shipping charges?
We offer free shipping within India.
Q: Is Cash on Delivery available?
No, we currently do not support COD.
Q: When will my order be delivered?
- In-stock items: Within 5–6 working days
- Made-to-order items: Within 18–20 working days
Q: Can I ship my order to multiple addresses?
No. Each order can only be shipped to one address. For multiple destinations, place separate orders.
Q: Will I get a refund on shipping charges if I cancel?
Shipping charges are non-refundable.
Q: Why is tax being charged?
We comply with Indian tax laws and collect GST on all sales, which is included in your product price.
Q: What if I’m not home during delivery?
Our delivery partner will attempt up to 3 times. If undelivered, the parcel will be returned to us.
🔁 Returns, Replacements & Cancellations
Q: Do you accept returns?
No, we do not accept returns. Exchanges are available under certain conditions.
Q: What if I receive a damaged product?
We’ll exchange the item. Please raise a complaint within 24 hours of delivery and request a replacement.
Q: Can I cancel my order?
Orders cannot be cancelled once placed. We request customers to confirm before placing an order.
Q: Can I cancel after the order is shipped?
Once shipped, cancellation is not possible. Please inform us as early as possible if you want to cancel.
Q: Will I receive a refund for a cancelled order?
We do not offer refunds. You may request an exchange, where applicable.